Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
81% of reviews positive, 18% negative
Covering July 2026 — 24 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 33% negative and 4% neutral.
Showing 996 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Pricing, making up 9.0% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 999 analyzed reviews. Sentiment is slipping: 73.2% of reviews in the last three months were positive, compared with 91.7% in the three months before that.
