Customereye

Cosmetic Courses

Professional Certification & Skills • United Kingdomwww.cosmeticcourses.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
+15.4 vs. last month4.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#96of 281
Top 34% · Upper Half
#1 (best)#281 (worst)
#94Peer
#95Peer
#96This company
#97Peer
#98Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 7% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
25.7%
Product Quality
23.0%
Customer Support
20.4%
Pricing
13.2%
Response Speed
4.4%

Most feedback concerns Loyalty.

The most common complaint theme is Problem Resolution, making up 1.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 9.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.0%
4
3.5%
3
0.7%
2
1.2%
1
3.7%

Based on 600 analyzed reviews. Sentiment is slipping: 88.9% of reviews in the last three months were positive, compared with 94.4% in the three months before that.

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