Veterinary & Pet Serviceswww.colchester-zoo.com
Review data last updated .
Based on public reviews and response behavior.
80 reviews over 2,939 days (about 0.8 per month). Busiest month: 5% of reviews. Languages: en 100%.
Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 6 Oct 2026
Score
66.6
Industry average 66.3
0.3 above average
Rating
3.08
Industry average 4.42
1.34 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Veterinary & Pet Services companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering March 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 80 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 268 ranked companies in Veterinary & Pet Services (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.234 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Loyalty" is the strongest recurring theme in the reviews: 42 mentions with a sentiment score of 70.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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