Based on public reviews and response behavior.
600 reviews over 1,511 days (about 12 per month). Busiest month: 28% of reviews.
Lending & Consumer Finance average: score 66.1, rating 4.45 stars, reply rate 50.0%, over 1,240 ranked companies · benchmark 7 Oct 2026
Score
41.8
Industry average 66.1
24.3 below average
Rating
3.32
Industry average 4.45
1.13 below average
Reply rate
—
Industry average 50.0%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
61% of reviews positive, 37% negative
Covering February 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,240 ranked companies in Lending & Consumer Finance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 41.8 sits in the bottom quarter of about 1,200 ranked Lending & Consumer Finance companies (25th percentile: 55, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
"Onboarding" is the strongest recurring theme in the reviews: 224 mentions with a sentiment score of 76.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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