Cash Converters (UK) Ltd.

Home & Living • United Kingdomwww.cashconverters.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

3.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#153of 675

Top 23% · Top Tier

#1 (best)#675 (worst)

#151Peer

#152Peer

#153This company

#154Peer

#155Peer

Overall Customer Sentiment

Category Leader

73% of reviews positive, 25% negative

73%

positive

Positive73%
Neutral1%
Negative25%

Sentiment Balance

Covering November 2024 — 66 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.5%

Loyalty

16.3%

Product Quality

14.7%

Delivery Shipping

10.7%

Pricing

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 35.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

69.2%

4★

2.7%

3★

2.2%

2★

3.2%

1★

22.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 73.6% of reviews in the last three months were positive, compared with 70.9% in the three months before that.

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