BPP

Professional Certification & Skills • United Kingdomwww.bpp.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+12.1 vs. last month3.85 ★ average rating · 606 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#249of 281

Top 89% · Bottom Tier

#1 (best)#281 (worst)

#247Peer

#248Peer

#249This company

#250Peer

#251Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral1%
Negative28%

Sentiment Balance

Covering November 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 20% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.6%

Product Quality

17.0%

Loyalty

12.4%

Problem Resolution

9.5%

Communication

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 9.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 28.4% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

60.7%

4★

10.7%

3★

3.1%

2★

3.8%

1★

21.6%

Based on 606 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 69.4% in the three months before that.

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