Customereye

Bluestone

Travel & Hospitalitywww.bluestonewales.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

68 reviews over 2,289 days (about 0.9 per month). Busiest month: 6% of reviews. Languages: en 100%.

Overall Score

38/100
Short observation window (2289 days)
2.54 ★ average rating · 68 reviews
38/100 from 68 reviews over 3 months, limited confidence. trend not shown: window under six months.

Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026

Score

37.9

Industry average 61.2

23.3 below average

Rating

2.54

Industry average 3.92

1.38 below average

Reply rate

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Industry average 39.4%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#854of 974 ranked in Travel & Hospitality
Top 88% · Bottom Tier
#1 (best)#974 (worst)
#852Peer
#853Peer
#854This company
#855Peer
#856Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

53% of reviews positive, 47% negative

53%
positive
  • Positive53%
  • Neutral0%
  • Negative47%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Loyalty
Hidden
Customer Support
Hidden
Product Quality
Hidden
Pricing
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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