Customereye

Travel Hunt Group LLC

Flight & Hotel Booking • United Stateswww.bargainairticket.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
+15.6 vs. last month4.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#191of 225
Top 85% · Bottom Tier
#1 (best)#225 (worst)
#189Peer
#190Peer
#191This company
#192Peer
#193Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 29% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative29%

Sentiment Balance

Covering May 2019 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 41% of reviews in this period, with 53% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2019.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
21.8%
Customer Support
15.0%
Product Quality
15.0%
Loyalty
11.7%
Onboarding
9.5%

Most feedback concerns Pricing.

The most common complaint theme is Problem Resolution, making up 6.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • Built from a negative-review share of 41.7% across this company's analyzed reviews.
  • 11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
67.5%
4
15.8%
3
3.0%
2
1.8%
1
11.8%

Based on 600 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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