Customereye

Animal Courses Direct

Professional Certification & Skills • United Kingdomwww.animalcoursesdirect.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
+33.3 vs. last month4.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#177of 281
Top 63% · Mid Pack
#1 (best)#281 (worst)
#175Peer
#176Peer
#177This company
#178Peer
#179Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.6%
Loyalty
16.8%
Product Quality
12.7%
Pricing
10.3%
Response Speed
9.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100
14/100
signal score
  • •Built from a negative-review share of 12.0% across this company's analyzed reviews.
  • •6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
71.2%
4★
14.8%
3★
3.0%
2★
1.0%
1★
10.0%

Based on 600 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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