Customereye

wtfast

Gaming & Esports • Canadawtfast.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#213of 259
Top 82% · Bottom Tier
#1 (best)#259 (worst)
#211Peer
#212Peer
#213This company
#214Peer
#215Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 30% negative

66%
positive
  • Positive66%
  • Neutral4%
  • Negative30%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
21.6%
Product Quality
19.1%
Customer Support
14.9%
Loyalty
11.0%
Problem Resolution
11.0%

Most feedback concerns Response Speed.

The most common complaint theme is Problem Resolution, making up 11.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100
47/100
signal score
  • Built from a negative-review share of 49.3% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.8%
4
6.7%
3
0.7%
2
0.8%
1
7.0%

Based on 600 analyzed reviews. Sentiment is improving: 77.8% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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