Based on public reviews and response behavior.
1,000 reviews.
Home & Living average: score 66.8, rating 4.46 stars, reply rate 46.2%, over 4,785 ranked companies · benchmark 13 Oct 2026
Score
46.3
Industry average 66.8
20.5 below average
Rating
2.62
Industry average 4.46
1.84 below average
Reply rate
—
Industry average 46.2%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
42% of reviews positive, 56% negative
Covering August 2026 — 19 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 37% negative and 5% neutral.
Share of theme mentions
Themes extracted from 1,000 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,785 ranked companies in Home & Living (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.189 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.3 sits in the bottom quarter of about 4,800 ranked Home & Living companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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