Customereye

Vitasave

Supplements & Nutrition • Canadavitasave.ca

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
4.35 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#230of 301
Top 76% · Bottom Tier
#1 (best)#301 (worst)
#228Peer
#229Peer
#230This company
#231Peer
#232Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.3%
Product Quality
14.3%
Response Speed
13.8%
Pricing
12.0%
Customer Support
11.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • Built from a negative-review share of 33.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
75.2%
4
8.0%
3
3.7%
2
2.7%
1
10.5%

Based on 600 analyzed reviews. Sentiment is improving: 87.5% of reviews in the last three months were positive, compared with 55.6% in the three months before that.

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