vidaXL

Home & Living • Netherlandsvidaxl.gr

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

−16.7 vs. last month3.75 ★ average rating · 507 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#639of 675

Top 95% · Bottom Tier

#1 (best)#675 (worst)

#637Peer

#638Peer

#639This company

#640Peer

#641Peer

Overall Customer Sentiment

Below Average

50% of reviews positive, 47% negative

50%

positive

Positive50%
Neutral2%
Negative47%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 487 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.4%

Product Quality

19.1%

Response Speed

15.6%

Pricing

10.0%

Loyalty

8.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 57.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

56.0%

4★

10.7%

3★

6.5%

2★

6.1%

1★

20.7%

Based on 507 analyzed reviews. Sentiment is holding steady: 66.7% of reviews in the last three months were positive, compared with 70.6% in the three months before that.

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