Customereye

Vape Society Supply

Vaping & Smoking Alternatives • United Statesvapesocietysupplies.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
2.31 ★ average rating · 514 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#165of 173
Top 95% · Bottom Tier
#1 (best)#173 (worst)
#163Peer
#164Peer
#165This company
#166Peer
#167Peer

Overall Customer Sentiment

Below Average

37% of reviews positive, 62% negative

37%
positive
  • Positive37%
  • Neutral1%
  • Negative62%

Sentiment Balance

Covering March 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 495 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.7%
Communication
14.4%
Pricing
13.2%
Loyalty
11.7%
Customer Support
10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100
73/100
signal score
  • Built from a negative-review share of 63.3% across this company's analyzed reviews.
  • 11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating
5
28.0%
4
1.9%
3
3.5%
2
6.4%
1
60.1%

Based on 514 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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