Customereye

Vape Korner

Vaping & Smoking Alternatives • United Kingdomvapekorner.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

43/100
−4.4 vs. last month3.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#168of 173
Top 97% · Bottom Tier
#1 (best)#173 (worst)
#166Peer
#167Peer
#168This company
#169Peer
#170Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 36% negative

63%
positive
  • Positive63%
  • Neutral1%
  • Negative36%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.3%
Response Speed
15.4%
Product Quality
12.3%
Loyalty
12.0%
Customer Support
11.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 6.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100
73/100
signal score
  • Built from a negative-review share of 44.0% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5
65.8%
4
3.7%
3
2.3%
2
3.0%
1
25.2%

Based on 600 analyzed reviews. Sentiment is slipping: 36.4% of reviews in the last three months were positive, compared with 57.1% in the three months before that.

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