Based on public reviews and response behavior.
600 reviews over 1,812 days (about 10 per month). Busiest month: 55% of reviews — one month dominates this sample.
Entertainment & Events average: score 60.5, rating 4.10 stars, reply rate 35.0%, over 1,098 ranked companies · benchmark 9 Oct 2026
Score
52.7
Industry average 60.5
7.8 below average
Rating
3.05
Industry average 4.10
1.05 below average
Reply rate
—
Industry average 35.0%
not measured
Among ranked Entertainment & Events companies
Only companies with enough recent, scoreable reviews are ranked.
53% of reviews positive, 47% negative
Covering February 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,098 ranked companies in Entertainment & Events (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.274 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 16% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
Unlock the full report — $4.99