Based on public reviews and response behavior.
50 reviews over 2,193 days (about 0.7 per month). Busiest month: 8% of reviews. Languages: en 98%, zh 2%.
These figures describe an earlier period, not the last 12 months.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
14.2
Industry average 66.3
52.1 below average
Rating
1.24
Industry average 4.29
3.05 below average
Reply rate
—
Industry average 42.1%
not measured
Not ranked
no reviews in the last 12 months
12% of reviews positive, 88% negative
Covering October 2021 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 50 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.567 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 42%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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