Based on public reviews and response behavior.
78 reviews over 2,436 days (about 1 per month). Busiest month: 24% of reviews. Languages: en 94%, it 3%, es 1%.
These figures describe an earlier period, not the last 12 months.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
78.4
Industry average 66.3
12.1 above average
Rating
5.00
Industry average 4.29
0.71 above average
Reply rate
—
Industry average 42.1%
not measured
Not ranked
no reviews in the last 12 months
99% of reviews positive, 0% negative
Covering May 2020 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 78 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 42%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 58 mentions with a sentiment score of 96.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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