Customereye

TOTUM

Paid Surveys & Rewardstotum.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 583 days (about 5.2 per month). Busiest month: 22% of reviews. Languages: en 100%.

Overall Score

73/100
2.95 ★ average rating · 100 reviews
73/100 from 100 reviews over 14 months, moderate confidence.

Paid Surveys & Rewards average: score 55.6, rating 3.85 stars, reply rate 28.3%, over 193 ranked companies · benchmark 4 Oct 2026

Score

73.2

Industry average 55.6

17.6 above average

Rating

2.95

Industry average 3.85

0.90 below average

Reply rate

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Industry average 28.3%

not measured

Competitive Performance Rank

Among ranked Paid Surveys & Rewards companies

#21of 193 ranked in Paid Surveys & Rewards
Top 11% · Top Tier
#1 (best)#193 (worst)
#19Peer
#20Peer
#21This company
#22Peer
#23Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

59% of reviews positive, 40% negative

59%
positive
  • Positive59%
  • Neutral1%
  • Negative40%

Sentiment Balance

Covering July 2026 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Product Quality
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Pricing
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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