TopCV

Jobs & Recruitment • United Kingdomtopcv.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−3.7 vs. last month3.57 ★ average rating · 611 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#55of 78

Top 71% · Mid Pack

#1 (best)#78 (worst)

#53Peer

#54Peer

#55This company

#56Peer

#57Peer

Overall Customer Sentiment

Mid Pack

61% of reviews positive, 37% negative

61%

positive

Positive61%
Neutral2%
Negative37%

Sentiment Balance

Covering November 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 603 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.3%

Product Quality

14.4%

Loyalty

13.9%

Pricing

12.4%

Communication

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 36.7% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

56.6%

4★

7.9%

3★

1.8%

2★

3.4%

1★

30.3%

Based on 611 analyzed reviews. Sentiment is improving: 85.7% of reviews in the last three months were positive, compared with 63.8% in the three months before that.

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