Customereye

Ticketmaster New Zealand

Entertainment & Eventsticketmaster.co.nz

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 103 days (about 59 per month). Busiest month: 41% of reviews. Languages: en 100%.

Overall Score

62/100
Short observation window (103 days)
−5.6 vs. last month3.94 ★ average rating · 200 reviews
62/100 from 200 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Entertainment & Events average: score 60.5, rating 4.10 stars, reply rate 35.2%, over 1,093 ranked companies · benchmark 8 Oct 2026

Score

62.4

Industry average 60.5

1.9 above average

Rating

3.94

Industry average 4.10

0.16 below average

Reply rate

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Industry average 35.2%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#512of 1093 ranked in Entertainment & Events
Top 47% · Upper Halfup 39 from last month
#1 (best)#1093 (worst)
#510Peer
#511Peer
#512This company
#513Peer
#514Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

71% of reviews positive, 30% negative

71%
positive
  • Positive71%
  • Neutral0%
  • Negative30%

Sentiment Balance

Covering September 2026 — 37 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 32% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Product Quality
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Onboarding
Hidden
Customer Support
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Loyalty
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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