Customereye

The ROOT Brands

Supplements & Nutrition • United Statestherootbrands.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

77/100
+22.5 vs. last month4.61 ★ average rating · 991 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#14of 301
Top 5% · Top Tier
#1 (best)#301 (worst)
#12Peer
#13Peer
#14This company
#15Peer
#16Peer

Overall Customer Sentiment

Category Leader

59% of reviews positive, 40% negative

59%
positive
  • Positive59%
  • Neutral1%
  • Negative40%

Sentiment Balance

Covering February 2026 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 989 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.9%
Customer Support
16.4%
Product Quality
15.4%
Response Speed
10.7%
Pricing
10.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 40.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
82.6%
4
7.3%
3
3.4%
2
1.7%
1
4.9%

Based on 991 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 94.9% in the three months before that.

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