Therabody

Tech & Electronics • United Statestheragun.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

3.21 ★ average rating · 765 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#57of 127

Top 45% · Upper Half

#1 (best)#127 (worst)

#55Peer

#56Peer

#57This company

#58Peer

#59Peer

Overall Customer Sentiment

Above Average

54% of reviews positive, 44% negative

54%

positive

Positive54%
Neutral2%
Negative44%

Sentiment Balance

Covering May 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 744 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.3%

Problem Resolution

11.5%

Response Speed

11.3%

Communication

10.4%

Loyalty

10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 22.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100

75/100

signal score

•Built from a negative-review share of 44.2% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

49.0%

4★

4.2%

3★

3.9%

2★

4.8%

1★

38.0%

Based on 765 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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