Customereye

Tactical Distributors

Firearms & Tactical • United Statestacticaldistributors.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.75 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Firearms & Tactical companies

#34of 61
Top 56% · Mid Pack
#1 (best)#61 (worst)
#32Peer
#33Peer
#34This company
#35Peer
#36Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering October 2021 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 574 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.4%
Product Quality
19.4%
Response Speed
16.9%
Customer Support
13.8%
Loyalty
12.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 18.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
90.3%
4
3.2%
3
1.3%
2
1.7%
1
3.5%

Based on 601 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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