Based on public reviews and response behavior.
600 reviews over 276 days (about 66 per month). Busiest month: 24% of reviews.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.9%, over 5,066 ranked companies · benchmark 14 Oct 2026
Score
41.2
Industry average 66.9
25.7 below average
Rating
3.38
Industry average 4.46
1.08 below average
Reply rate
—
Industry average 45.9%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 39% negative
Covering December 2024 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 33% negative and 7% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,066 ranked companies in Home & Living (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.151 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.158). Review the worst months in the trend data to identify specific operational or product issues.
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