Traveluro

Flight & Hotel Booking • United Statessplittytravel.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

+15.6 vs. last month2.93 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#215of 225

Top 96% · Bottom Tier

#1 (best)#225 (worst)

#213Peer

#214Peer

#215This company

#216Peer

#217Peer

Overall Customer Sentiment

Below Average

48% of reviews positive, 51% negative

48%

positive

Positive48%
Neutral1%
Negative51%

Sentiment Balance

Covering October 2024 — 35 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

19.4%

Customer Support

15.4%

Communication

12.0%

Loyalty

11.8%

Response Speed

10.6%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 19.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100

81/100

signal score

•Built from a negative-review share of 45.7% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

44.3%

4★

3.5%

3★

1.5%

2★

2.3%

1★

48.3%

Based on 600 analyzed reviews. Sentiment is slipping: 29.3% of reviews in the last three months were positive, compared with 41.3% in the three months before that.

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