Based on public reviews and response behavior.
173 reviews over 75 days (about 70 per month). Busiest month: 51% of reviews — one month dominates this sample. Languages: en 67%, fr 30%, it 1%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
47.2
Industry average 61.2
14.0 below average
Rating
3.29
Industry average 3.92
0.63 below average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
27% of reviews positive, 73% negative
Covering September 2026 — 65 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 32% of reviews in this period, with 66% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 173 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.328 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 47.2 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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