Customereye

Select Smokes

Vaping & Smoking Alternatives • Canadaselectsmokes.co

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
−15.0 vs. last month4.66 ★ average rating · 592 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#101of 173
Top 58% · Mid Pack
#1 (best)#173 (worst)
#99Peer
#100Peer
#101This company
#102Peer
#103Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 18% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.3%
Product Quality
18.9%
Response Speed
16.7%
Pricing
11.8%
Customer Support
10.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • Built from a negative-review share of 28.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
84.5%
4
6.9%
3
3.0%
2
1.7%
1
3.9%

Based on 592 analyzed reviews. Sentiment is improving: 63.2% of reviews in the last three months were positive, compared with 40.9% in the three months before that.

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