Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
75% of reviews positive, 24% negative
Covering September 2024 — 43 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 26% negative and 2% neutral.
Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Communication, making up 4.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 86.1% in the three months before that.
