Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
73% of reviews positive, 26% negative
Covering April 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Showing 994 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2025.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Pricing, making up 5.8% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 999 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 67.4% in the three months before that.
