Based on public reviews and response behavior.
92 reviews over 749 days (about 3.7 per month). Busiest month: 62% of reviews — one month dominates this sample. Languages: en 100%.
Waste Management average: score 67.1, rating 4.48 stars, reply rate 47.4%, over 99 ranked companies · benchmark 17 Oct 2026
Score
72.6
Industry average 67.1
5.5 above average
Rating
4.70
Industry average 4.48
0.22 above average
Reply rate
—
Industry average 47.4%
not measured
Among ranked Waste Management companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 14% negative
Covering August 2024 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 92 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 99 ranked companies in Waste Management (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.265). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 82% of reviews against an industry average of 48%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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