Customereye

Real Foods

Supplements & Nutrition • Edinburghrealfoods.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
−13.4 vs. last month4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#172of 301
Top 57% · Mid Pack
#1 (best)#301 (worst)
#170Peer
#171Peer
#172This company
#173Peer
#174Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering October 2024 — 19 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 32% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.9%
Product Quality
17.7%
Response Speed
13.9%
Loyalty
12.0%
Customer Support
11.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 20.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.0%
4
5.0%
3
1.8%
2
1.3%
1
3.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 87.5% of reviews in the last three months were positive, compared with 88.9% in the three months before that.

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