Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
56% of reviews positive, 42% negative
Covering November 2024 — 70 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 31% negative and 4% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Pricing, making up 13.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 611 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.
