Customereye

Procivic

Auto Parts & Accessories • Venturaprocivic.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
+4.1 vs. last month4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#69of 148
Top 47% · Upper Half
#1 (best)#148 (worst)
#67Peer
#68Peer
#69This company
#70Peer
#71Peer

Overall Customer Sentiment

Above Average

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering September 2023 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.7%
Response Speed
17.6%
Product Quality
16.5%
Customer Support
12.8%
Loyalty
10.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 27.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.3%
4
5.5%
3
2.0%
2
0.2%
1
4.0%

Based on 600 analyzed reviews. Sentiment is slipping: 88.9% of reviews in the last three months were positive, compared with 98.2% in the three months before that.

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