Customereye

Primeval Labs

Supplements & Nutrition • United Statesprimevallabs.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
+13.9 vs. last month4.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#200of 301
Top 66% · Mid Pack
#1 (best)#301 (worst)
#198Peer
#199Peer
#200This company
#201Peer
#202Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering May 2020 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
24.7%
Delivery Shipping
18.9%
Response Speed
13.3%
Customer Support
12.8%
Loyalty
10.9%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM49/100
49/100
signal score
  • Built from a negative-review share of 29.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
79.8%
4
6.0%
3
4.5%
2
1.5%
1
8.2%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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