Based on public reviews and response behavior.
100 reviews over 1,089 days (about 2.8 per month). Busiest month: 19% of reviews. Languages: en 80%, de 7%, fr 5%.
General Retail & Marketplaces average: score 63.0, rating 4.22 stars, reply rate 34.9%, over 3,206 ranked companies · benchmark 19 Oct 2026
Score
59.2
Industry average 63.0
3.8 below average
Rating
2.23
Industry average 4.22
1.99 below average
Reply rate
—
Industry average 34.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
26% of reviews positive, 72% negative
Covering February 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 50% negative and 25% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,206 ranked companies in General Retail & Marketplaces (benchmark 19 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.446 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 100% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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