Phobio

Tech & Electronics • United Statesphobio.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−1.7 vs. last month4.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#96of 127

Top 76% · Bottom Tier

#1 (best)#127 (worst)

#94Peer

#95Peer

#96This company

#97Peer

#98Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 23% negative

73%

positive

Positive73%
Neutral4%
Negative23%

Sentiment Balance

Covering September 2024 — 93 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 24% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

27.1%

Response Speed

13.5%

Communication

10.1%

Loyalty

10.0%

Delivery Shipping

9.5%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 2.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 33.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

76.3%

4★

10.7%

3★

4.8%

2★

1.0%

1★

7.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.9% of reviews in the last three months were positive, compared with 91.5% in the three months before that.

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