Customereye

Noom

Supplements & Nutrition • United Statesnoom.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
−9.4 vs. last month3.75 ★ average rating · 2,550 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#132of 301
Top 44% · Upper Half
#1 (best)#301 (worst)
#130Peer
#131Peer
#132This company
#133Peer
#134Peer

Overall Customer Sentiment

Above Average

66% of reviews positive, 33% negative

66%
positive
  • Positive66%
  • Neutral2%
  • Negative33%

Sentiment Balance

Covering August 2026 — 82 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 43% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,549 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.6%
Product Quality
13.7%
Pricing
13.3%
Loyalty
12.6%
Onboarding
10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 6.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH68/100
68/100
signal score
  • Built from a negative-review share of 32.6% across this company's analyzed reviews.
  • 38 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5
58.6%
4
6.2%
3
7.3%
2
7.6%
1
20.4%

Based on 2,550 analyzed reviews. Sentiment is slipping: 71.6% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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