Megabus

Automotive & Mobility • United Statesmegabus.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

−9.1 vs. last month3.03 ★ average rating · 606 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#242of 265

Top 91% · Bottom Tier

#1 (best)#265 (worst)

#240Peer

#241Peer

#242This company

#243Peer

#244Peer

Overall Customer Sentiment

Below Average

49% of reviews positive, 51% negative

49%

positive

Positive49%
Neutral1%
Negative51%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 576 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

17.2%

Customer Support

14.8%

Pricing

14.5%

Product Quality

11.8%

Response Speed

11.7%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 17.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 50.5% across this company's analyzed reviews.
•28 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

37.8%

4★

14.0%

3★

2.8%

2★

4.6%

1★

40.8%

Based on 606 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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