Customereye

London Gases

Energy & Utilitieslondongases.co.uk

Review data last updated .

Based on public reviews and response behavior.

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50 reviews over 2,220 days (about 0.7 per month). Busiest month: 8% of reviews. Languages: en 98%, fr 2%.

Overall Score

53/100
Short observation window (2220 days)
4.50 ★ average rating · 50 reviews
53/100 from 50 reviews over 3 months, limited confidence. trend not shown: window under six months.

Energy & Utilities average: score 62.9, rating 4.14 stars, reply rate 45.9%, over 631 ranked companies · benchmark 16 Sept 2026

Score52.5vs 62.910.4Rating4.50vs 4.140.36Reply ratevs 45.9%

Competitive Performance Rank

Among ranked Energy & Utilities companies

#467of 631 ranked in Energy & Utilities
Top 74% · Mid Pack
#1 (best)#631 (worst)
#465Peer
#466Peer
#467This company
#468Peer
#469Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 18% negative

82%
positive
  • Positive82%
  • Neutral0%
  • Negative18%

Sentiment Balance

Covering August 2025 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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