Customereye

Ken Spelman Rare Books Ltd

Media & Contentkenspelman.com

Review data last updated .

Based on public reviews and response behavior.

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74 reviews over 2,006 days (about 1.1 per month). Busiest month: 66% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

78/100
−25.0 vs. last month4.96 ★ average rating · 74 reviews
78/100 from 74 reviews over 5 months, limited confidence. one month holds 66% of the reviews.

Media & Content average: score 60.8, rating 4.08 stars, reply rate 32.6%, over 1,069 ranked companies · benchmark 6 Oct 2026

Score

77.5

Industry average 60.8

16.7 above average

Rating

4.96

Industry average 4.08

0.88 above average

Reply rate

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Industry average 32.6%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#177of 1069 ranked in Media & Content
Top 17% · Top Tier
#1 (best)#1069 (worst)
#175Peer
#176Peer
#177This company
#178Peer
#179Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering March 2021 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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