Customereye

Found

Supplements & Nutrition • United Statesjoinfound.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
−8.3 vs. last month4.09 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#105of 301
Top 35% · Upper Half
#1 (best)#301 (worst)
#103Peer
#104Peer
#105This company
#106Peer
#107Peer

Overall Customer Sentiment

Above Average

69% of reviews positive, 30% negative

69%
positive
  • Positive69%
  • Neutral1%
  • Negative30%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.7%
Product Quality
13.0%
Pricing
13.0%
Loyalty
12.8%
Communication
8.4%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 13.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100
66/100
signal score
  • Built from a negative-review share of 31.3% across this company's analyzed reviews.
  • 20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
68.7%
4
8.3%
3
3.7%
2
2.5%
1
16.8%

Based on 600 analyzed reviews. Sentiment is slipping: 73.3% of reviews in the last three months were positive, compared with 82.3% in the three months before that.

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