Customereye

Vanguard

Finance & Insuranceiva-expert.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 2,228 days (about 1.4 per month). Busiest month: 35% of reviews. Languages: en 100%.

Overall Score

76/100
−9.1 vs. last month4.88 ★ average rating · 100 reviews
76/100 from 100 reviews over 6 months, moderate confidence. no reviews in the last 12 months.

These figures describe an earlier period, not the last 12 months.

Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.2%, over 1,998 ranked companies · benchmark 5 Oct 2026

Score

76.2

Industry average 62.9

13.3 above average

Rating

4.88

Industry average 4.27

0.61 above average

Reply rate

—

Industry average 49.2%

not measured

Competitive Performance Rank

Not ranked

no reviews in the last 12 months

Overall Customer Sentiment

Below Average

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering January 2020 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
Hidden
Hidden

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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