Ikea

Home & Living • United Statesikea.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+9.5 vs. last month1.75 ★ average rating · 700 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#635of 675

Top 94% · Bottom Tier

#1 (best)#675 (worst)

#633Peer

#634Peer

#635This company

#636Peer

#637Peer

Overall Customer Sentiment

Below Average

25% of reviews positive, 73% negative

25%

positive

Positive25%
Neutral2%
Negative73%

Sentiment Balance

Covering August 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 40% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 698 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.8%

Delivery Shipping

15.7%

Loyalty

13.6%

Response Speed

11.2%

Communication

10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 72.9% across this company's analyzed reviews.
•20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

14.1%

4★

2.6%

3★

2.6%

2★

5.3%

1★

75.4%

Based on 700 analyzed reviews. Sentiment is improving: 58.1% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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