Holafares

Travel & Hospitality • United Statesholafares.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

−11.0 vs. last month4.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#29of 150

Top 19% · Top Tier

#1 (best)#150 (worst)

#27Peer

#28Peer

#29This company

#30Peer

#31Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 19% negative

81%

positive

Positive81%
Neutral1%
Negative19%

Sentiment Balance

Covering July 2022 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

31.6%

Product Quality

17.7%

Pricing

11.9%

Loyalty

11.8%

Communication

5.4%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 11.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

72.3%

4★

10.0%

3★

2.5%

2★

0.2%

1★

15.0%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 77.8% in the three months before that.

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