Gym Source

Sports & Fitness • United Statesgymsource.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

4.46 ★ average rating · 573 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#127of 174

Top 73% · Mid Pack

#1 (best)#174 (worst)

#125Peer

#126Peer

#127This company

#128Peer

#129Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 24% negative

75%

positive

Positive75%
Neutral1%
Negative24%

Sentiment Balance

Covering April 2021 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 533 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.1%

Product Quality

16.5%

Loyalty

15.3%

Delivery Shipping

14.7%

Pricing

7.8%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 4.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM49/100

49/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

78.0%

4★

8.4%

3★

3.5%

2★

2.3%

1★

7.9%

Based on 573 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 14.3% in the three months before that.

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