Customereye

GlobeIn

Home & Living • United Statesglobein.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

62/100
3.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#168of 675
Top 25% · Top Tier
#1 (best)#675 (worst)
#166Peer
#167Peer
#168This company
#169Peer
#170Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 28% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering May 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.7%
Customer Support
14.8%
Product Quality
14.2%
Loyalty
11.1%
Pricing
10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Customer Support, making up 14.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100
62/100
signal score
  • Built from a negative-review share of 27.0% across this company's analyzed reviews.
  • 19 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
49.5%
4
13.0%
3
4.3%
2
4.5%
1
28.7%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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