Based on public reviews and response behavior.
69 reviews over 1,168 days (about 1.8 per month). Busiest month: 10% of reviews. Languages: en 97%, de 1%, fr 1%.
General Retail & Marketplaces average: score 63.0, rating 4.22 stars, reply rate 34.9%, over 3,206 ranked companies · benchmark 19 Oct 2026
Score
59.0
Industry average 63.0
4.0 below average
Rating
1.83
Industry average 4.22
2.39 below average
Reply rate
—
Industry average 34.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
28% of reviews positive, 70% negative
Covering March 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 69 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,206 ranked companies in General Retail & Marketplaces (benchmark 19 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.240 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 94% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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