Customereye

FKN Rich

Apparel & Fashion • Canadafknrich.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
−53.2 vs. last month3.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#252of 330
Top 76% · Bottom Tier
#1 (best)#330 (worst)
#250Peer
#251Peer
#252This company
#253Peer
#254Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 30% negative

69%
positive
  • Positive69%
  • Neutral1%
  • Negative30%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 89% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.3%
Product Quality
21.7%
Customer Support
10.8%
Loyalty
10.6%
Response Speed
10.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Customer Support, making up 10.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 35.0% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5
60.0%
4
11.0%
3
3.8%
2
1.8%
1
23.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 53.8% of reviews in the last three months were positive, compared with 50.4% in the three months before that.

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