Customereye

DRIVE | Roadside

Automotive & Mobility • United Statesdriveroadside.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
+4.1 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#38of 265
Top 14% · Top Tier
#1 (best)#265 (worst)
#36Peer
#37Peer
#38This company
#39Peer
#40Peer

Overall Customer Sentiment

Category Leader

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering October 2024 — 86 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
24.6%
Customer Support
23.8%
Loyalty
10.7%
Product Quality
9.8%
Delivery Shipping
7.8%

Most feedback concerns Response Speed.

The most common complaint theme is Pricing, making up 6.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 33.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
86.5%
4
4.3%
3
1.2%
2
0.3%
1
7.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.5% of reviews in the last three months were positive, compared with 90.7% in the three months before that.

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